Episode 61 Snippets with Wayne Sieve of EverSport Media

On episode 61 of the Digital and Social Media Sports Podcast, Neil chatted with Wayne Sieve, Co-Founder and CEO of EverSport Media.

What follows are some snippets from the episode. Click Here to listen to the full episode or check it out and subscribe in iTunes or Stitcher.

Posted by Neil Horowitz

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One Thing Sports Teams Succeeding On Social Media Do

So winning is a strategy, isn’t it? Go ahead, give your heavy sigh as you lament another top social media engagement and growth lists in sports and are #syh that 75% of them were champions or close to it.

But winning is not the main thing these teams, and the best brands, have in common with their social media strategy.

It’s a plan to seize the spotlight for those fleeting moments it’s shining brightly.

I’ve had the privilege of speaking with several brilliant leaders in sports and social media. A common theme recurs over and over again — they plan to win and they have a plan to capitalize on the moment.

Whether it’s a big whopper of a news story you have in the can, a major announcement,  a long winning streak, or an impending championship, don’t light up a cigar and watch the fire of organic growth and engagement. Throw gasoline on it. And, by all means, remember to have gasoline at the ready!

Today, more than ever, the sum of the parts of a sports organization equal synergy and success. Have creative and video prepared. Know what marketing needs to fire (and have the copy and campaign, landing page and analytics, ready), loop in merchandise, make sure ticket sales has a plan to strike while the iron is hot, know what PR and social should do with the a chance to make a mountain out of a mole hill, and make sure partners are activated and considered.

A few quick examples that jump to mind:

Gatorade and Under Armor, while not exactly active participants in major sports events supporting their ad spend with conversation and constant content, always have that gorgeous graphic in the can, ready to celebrate their athletes’ achievements; always eye-catching and always on-brand. Watch next time one of their athletes has a winning weekend and see how they’re not empty-handed, going with something simple from Getty and a branded hash tag; they have something to share with pride. Because they were prepared for the win.

Toyota Racing had a helluva day at the 2016 Daytona 500, as drivers in their cars, Denny Hamlin and Martin Truex Jr., finished first and second, respectively (separated by a mere 0.10 seconds!). I had been following the Daytona 500 Twitter Moment and had tweeted about the event myself. The result? A well-targeted and timed ad in my timeline about 30 minutes or so after the event ended. It was a generic auto racing ad; clearly properly prepared for NASCAR’s opening day. But marketing is nimble and moves a mile a minute; not unlike a race car. To maximize spend and truly, to use Twitter’s terminology, amplify the efficacy of their ads, they should have had that winning plan ready to go with the push of a button. Have ads personalized with drivers, if possible, or at least something touting the Toyota brand taking home a title. That is wishful, and perhaps unfairly wishful, thinking on my part, but the ability is coming, if not already here, to be so agile. And winners better be ready.

Finally, the Atlanta Hawks, who I learned about, in particular from a conversation with Micah Hart, are one of the sports teams that get it. Some stumble into surprising seasons and stand on their success one day at a time. The Hawks knew what they were doing the whole time — from increasing their already experimenting and playful propensity on Twitter, Facebook, and marketing, in general, to integrating content with a focus on commerce in between. And building a distinct, relate-able brand to which fans could connect, to remain fans even when the non-stop winning ended.

So if you find yourself sitting on some salacious story or riding a wave of wins like never before or, better yet, hoisting a championship flag, will you have a plan to maximize your winning hand?

Sports and sports business are unpredictable, by nature. But big stories and big wins happen every day. So much is out of our control. Take advantage of what is. Be ready.

 

How Social Media is Converging and What it Means

It was all about visuals one year. Then video and mobile. Stickers and filters, which were first popular with Line and WeChat, are all the rage now. Other words that can reasonably fill the blank in 2016 in social media and sports will be the year of _____, include real-time, community, location, user-generated content, messaging, and influencers.

And, upon close inspection, several social networks are all beginning to converge around the same features and themes as networks seek to capture attention, engagement, and, ultimately, advertising dollars and consumer data. It’s not about adopting and mastering one emerging trend after another. There are certain underlying principles guiding innovation and the convergence of all these competing social platforms. Here are a few that can inform a solid strategy in fan engagement in social media and sports:

  1. Fans are telling stories. Help them do this even better.
    Whether they’re sending Snaps, on messenger or texting, post that perfect pic to Facebook or Instagrams, or Tweeting and retweeting all day, fans are sharing info, telling stories to their friends, family, and followers. This is not an opportunity to interject, but is an opportunity to amplify and enhance those stories.

    This is one example of convergence — the difference ways to dress up a picture across platforms, so fans can be hopeful their posts will get those coveted likes. In turn, the teams (and, often, brands) get valuable user-generated content, that are increasingly being amplified through various means by the team (on the video board, through retweets and regrams, and inclusion in a Snapchat story). Spitballing, but safe to say at least 7 out of 10 fans focused on their phones during a game are engaged in some form of communication — messaging, posting content, or even Periscope-ing! — instead of interrupting, enhance and amplify. Any platform, increasingly so, will do.

  2. Leverage the power of community. Fans want to feel part of something greater than themselves.
    Always remember the social part of social media. When fans feel connected to the greater community, the positive feedback and strength of connection to the team is greatly enhanced. Social networks’ increased focus on leveraging local – from geofilters and live streams to Snapchat stories and different kinds of curated sports hubs on Facebook, Twitter, and Instagram. Not to mention the likes of Postano, Tagboard, and other aggregators / visualizers.

    And here we end up in a cadre of convergence with social media platforms again. With hashtags, hubs, and location-savvy enhancements, the desire to be, and ability to feel, part of a community of like-minded fans and individuals is as strong as ever and as facilitated as ever through social media [whether all at the same place or all engaging digitally at the same time]. By leveraging hashtags, graphics, video, photo, filters, on-site photo opps, and more, each social platform presents a possibility to cultivate community. Turning a collection fans into a fortified flock.

  3. Let fans help tell your story.
    There are teams and brands out there creating incredible content day in and day out. But there are even more fans out there creating their own impressive pieces of content, backed up my the added authenticity at the root of user-generated content. It not only helps bring in talent that would normally cost times, resources, and budget, but embracing fan-generated content helps make fans stars of the show, at times. Fans can often a raw, genuine perspective that can be better, or least different, from that what teams routinely produce.
    The culture of convergence in social media is very much attuned to this idea and teams are starting to embrace it more and more. Snapchat stories and Twitter timelines are increasingly filling with great stuff from fans. Takeovers from fan-sourced content or with influencers are increasingly the trend, regardless of platform. As live streaming video grows, too, we may see some fan-cams coming in to offer a unique (and improving, quality-wise) perspective, let alone what the growth of streaming VR could mean. Your fans are talented, they want to help spread your story, they have passion and authenticity, and they are at your games and events, in perfect position to enhance content and coverage on any platform. It’ll even help give that localized, real-time community feel referenced previously. There goes that unity of motifs, again.

 

At the end of the day, it’s not so much that social networks are running out of ideas and just copying each other. It’s learning more about how fans want to communicate and how they want to consume and create content. But, as quickly as the mediums and platforms change and evolve, the principles remain firmly entrenched, no matter the social network. Create community. Help tell and create stories. Be present. Amplify. We may not be able to predict the next flavor of the week feature or network, but rest assured a good story will remain a good story.

An example from the Buffalo Sabres that helped fuel this post:

sabres-snaps

 

Posted by Neil Horowitz Follow me on Twitter @njh287   Connect on LinkedIn

Episode 60 Snippets with Kyle Seay of TCU Athletics

On episode 60 of the Digital and Social Media Sports Podcast, Neil chatted with Kyle Seay, Social Media Strategist for TCU Athletics.

What follows are some snippets from the episode. Click Here to listen to the full episode or check it out and subscribe in iTunes or Stitcher.

Posted by Neil Horowitz

Follow me on Twitter @njh287 Connect on LinkedIn

5 Lessons From Super Bowl 50 Ads

Another Super Bowl is behind us and another year in the evolution of brands taking part in the “Big Game,” through paid ads, paid social, and good ‘ole-fashioned brand insertion. While some were strangely negligent, strangely irrelevant, or just plain disruptive, others were solid examples of brands getting better. With a nod to the good and the mediocre, here are five observations from this year’s “Brand Bowl.”

  1. They didn’t operate in silos. When an advertiser decides to allocate a significant ad spend to the Super Bowl, every cog has to be operating in harmony to get the most out of such an investment. This means web, OOH, TV, search marketing, content, and social across all platforms need to be on the same page, each activated in a relevant manner, and each present and accounted for in the big moment and the days leading up. I was happy to see how Mountain Dew, which knew well beforehand the buzz its #puppymonkeybaby would create, bought social ads to amplify it and had supplemental content at the ready, toe engage with users and brands when conversation was at its zenith.mountain-dew
  2. They didn’t operate in a vacuum. It’s easy to get laser-focused on making sure mind every nook and cranny of a brand ad. But it’s equally as important to pay attention to what else is going on — with teams, with media, with pop culture, and with the countless other brands that will be making noise and sharing content on the big day. An early winner in the Twittersphere came from Pabst Blue Ribbon, which no doubt knew Seth Rogen would be in a beer ad and had a well-timed tweet that was received well. Several other brands piggybacked or reacted to those of others. With so many sponsors releasing ads and campaigns in advance, there’s nothing stopping the opportunistic brand to create their own complement to trotting wiener dogs, puppymonkeybaby, or, in this case, a Bud Light commercial with Amy Schumer and Seth Rogen.pbr-dOf course, not all pre-prepared ads hit the mark. Papa John’s seemed to tey and get artsy with some animated toppings interacting with Pepsi’s posts.

papajohnssssss

3. They leveraged influencers. Many brands that advertise during the Super Bowl also have several endorsers on their payroll, too. These influencers can greatly amplify the ad campaign, adding value and extending the meaningful reach exponentially. It is especially efficient and effective when the endorsers can insert themselves in an organic way to a relevant audience and to help provide them with content and messaging to make it as easy as possible. Let the influencers act with authenticity, but to not include influencers, especially with reach beyond that of the brand and with value that looks good even juxtaposed with a TV ad during the Super Bowl, is leaving huge value on the sideline. loved this example from Dale Earnhardt Jr. and Mountain Dew. Didn’t feel forced, solid creative, and great ROI or Dew and Dale.
daleearn

4. They didn’t sit out the party. One of the easiest things brands can do maximize the value of their ad is to immediately welcome, join, and encourage the conversation their ads create. Some still just re-posted a video of their commercial before kicking back and watching their mentions roll in while kicking up estimating impressions. Others made true fan-brand connections, one engagement at a time. While I am NOT a fan of the straight RT to win messaging (how is that real engagement and activation?), I can at least appreciate a brand having a plan to make the most of real-time activity. Here are a couple of the active, but RT-laden, brand campaigns.

pepsi-1   pepsi-2

 

5. They found a relevant way to insert themselves. Every fan and marketer no doubt shook their head at the many instances of branded content that fell flat for being far too  forced. But with so many brands getting it wrong, it makes the ones that find a way into the conversation that makes sense stand out a bit more. While many can, and will, argue it’s ok for brands to sit out, if there is a relevant way in to the mass attention, it can be a worthwhile allocation of resources and effort, with a big return. I thought the way Pedialyte and LG entered the social conversation was relevant to the audience, to the conversation and context, and to their brands.

lg-1      pedialyte

 

Extra point. It’s a football-related post, so an extra point to call out Super Bowl 50 as the year so many brands thought it’d be cool to talk trash on each other. Skittles and Snickers got into it, Doritos made some hay, but it was Verizon that, after the Super Bowl ended, which featured Steve Harvey in a T-Mobile ad that the audience received well, took a blatant shot at their competitors. This seemed more a case of taking advantage of the eyeballs out there than a specific shot, but it worked and was clearly calculated. They essentially called out their rival on a value point with which all ans can relate, while garnering the attention of a bullying branded jab. With more brands coming out with their game plans in advance and more advertisers looking to take advantage to those ethereal live windows, there may be more such cool calculation in Super Bowls and major events to come.

verizon

Onside kick. One more campaign worth mentioning, for the good and the bad it brought out. I liked Coca Cola’s effort to tie its Mini and Marvel can promotion with a product sampling. They even had the foresight to team with a mobile service, the delivery app Postmates, to invite fans to get FREE Coke minis delivered to them. The promotion was supported with TV spend, social media ads, and even an email sent to Postmates users. It’s always good to take advantage of the fact that so many viewers have their mobile device at the ready when watching the ad. When you can turn casual fans and viewers into consumers wanting and tasting your product, it’s a win.
Except when it’s not. All seemed great until the Postmates app started crashing or users and a promising promo turned into a “mini” crisis for both brands. Really no excuse not to be prepared for maximum volume on the day of the Big Game. So, a nice play design, but a botched one in the end here.

coke-2   coke-2   coke-3

So what stood out to you? What do you think was the biggest evolution of ads in Super Bowl 50. Who was the best? What was the biggest theme? Ah, the biggest game day of the year and among the busiest in social and digital, always good for entertainment and education.