Episode 325: Everything You Need to Know About Creator Strategy in Sports with Neil Tennant (540 Agency, ex-NHL)

Watch or listen to episode 325 of the Digital and Social Media Sports podcast, in which Neil chatted with Neil Tennant, Founder of 540 Agency, a creator talent management agency.

Tennant discusses building the NHL’s creator marketing program from the ground up, the two pillars of a creator strategy (experiential activations and commissioned content), using “concentric circles” to build a creator wish list, how the league’s fan UGC program seeded it all, measuring “return on creator spend” and bringing data to a vibes-driven space, the first-of-its-kind 3-on-3 creator tournament he dreamed up around the 4 Nations Face-Off, why long-term relationships and creator equity are the next frontier, how he discovers and signs creators today, what he’s building at 540, and more.


80 minute duration. Listen on AppleSpotify and YouTube

 

Why Fan Data Is More Valuable Than Ever, How to Capture It, and What to Do With It

We’re about to reach escape velocity.

Not just in sports marketing — though that’s the focus here. The cycle is starting to propel itself: take in data, form hypotheses and next actions, produce outcomes, feed the results back in as new data, and go again. Continuous forward motion, driven by data-results-data.

That flywheel sounds too good to be true, but it’s very much possible today. The thing is: it won’t happen on its own (yes, there’s still a need for some human intervention! and some software, sure). The dots have to be connected; data sources wrangled from disparate platforms, some less opaque than others, and the catalysts have to be in place to generate those inputs — to invite fans to reveal, passively or proactively, more about themselves and their preferences. All of it compounding into better outcomes for the team (or league, or college program) and the fan.

This is the challenge WMT Digital is taking on with its partners. The fan engagement and technology platform serves the wider sports and live events ecosystem, with a big footprint in college sports, where it has witnessed and helped usher in the digital transformation. Big data and data-driven insights are not foreign terms to college athletics leaders anymore. But the aha has to lead to action. The flywheel has to spin.

“College is generally in a good spot in terms of the insights they’re deriving from that data,” said Chris Freet , EVP and Chief Strategy Officer of WMT Digital. “Where they’ve been getting stuck for a long time is action. So we need to step in as their provider to help them take action, and in some instances, take the action for them. There’s limited value in insight if you’re not testing that insight to see how it can drive your athletic department or your team forward.

“When we think about data, it’s organizing it and constantly recommending to our partners: here’s the next thing to do, here’s the next data point to get. Neil is in your email database but not in your text database, and he hasn’t downloaded your mobile app — do these things to drive to these outcomes. Action is where it’s been stuck, and that’s where I’m most excited about what’s coming with our partners in the next 12 to 18 months.”

So what does this all mean in practice? The first step is a mindset shift: from the basic, still-useful cohorts of decades past to data-driven fan segments derived from actual behavior. Today’s technology allows for near-endless analysis, forming hypotheses and action steps to test in the real world, then feeding the results back into the machine. It sounds technical, because, well, it kind of is. But it all traces back to real behaviors from real fans responding to real experiences. That’s the model being engineered and implemented at WMT, as President Andy Zeilman laid it out.

“Using the benefit of these smart AI agents — they’re always 24/7 on. They can bring forth new segments that might be arising in the data, even in their infant stage,” said Zeilman, who spent years in various industries, including tech, before finding his way to sports tech at WMT. “That’s learning, that’s education for an athletic director: are we seeing a trend in fan behavior? How do we test this in a real offline environment in a stadium to see if there really is a new segment of fan?…

“But it all comes back to the data,” he continued. “The digital experience and the data are so intimately and inherently connected that the digital experience has to be captured — it has to be actively on the data. It’s that round flywheel loop: data flows in, you get new segmentations, you test those segments through new content, new experiences, new outreaches, new polls — all auto-generated, [with a] human in the loop, because you never want to lose control of your experience or content, at least for now. That’s how you continue to build up and speed up that flywheel. That’s where technology fits in — on the front end, the back end, and throughout the entire flow of experience to data, back to experience.”

Understanding and segmenting a fan base is increasingly complex today, too, because fandom can look a lot different now, in college or pro. It’s all exacerbated by the movement of student-athletes, some taking fan bases with them from school to school, not just college to pro (though that presents well-known opportunities of its own). The data holds the answers, and valuable insight about these emerging fan segments, but it’s not as easy as it sounds. An ACC school isn’t sharing its information with an SEC school. Some pro leagues have more centralized cooperation; the MMRs (multimedia rights holders; i.e. Learfield, Playfly, et al.) have visibility across their properties; and many big-spending national brands may have a better read on dynamic fan affinities than the teams, leagues, and schools themselves.

Accessibility will help. But the bigger point, as Zeilman described it, is recognizing the prevalence of “fluid fandom,” the term now widely adopted across the industry. Understanding fan movement isn’t a nice-to-have. It’s a necessity.

“There’s the next-level concept of can you build a clean room across different properties and start looking at trends across properties? Are you seeing fluid fans in college like you’re seeing in pro? In pro, that’s a lot of the rage and concern — fluid fandom,” said Zeilman, who joined WMT Digital in 2024. “When you start getting into gamification, betting, and fantasy, people are becoming fans of the athlete more than fans of the team, and that creates a loyalty issue for those teams, especially with emerging fans growing up with all this.

“How does that impact college? College has been steadfast and true — I’m a fan of this college, my dad was a fan, my granddad was a fan,” Zeilman continued. “Does fluid fandom start bleeding into that market? That’s where you need to start looking at cross-property fandom and cross-property fluidity. We’re not there yet, but this is where the whole industry should be going. As there’s more and more movement to the transfer portal and more athlete affinity or college affinity, where is that line? We’re here to help figure that out and make sure you’re identifying that fluidity early and capturing that revenue within the college partners we have.”

These more serpentine fan journeys require a more thoughtful, forward-thinking approach for schools and teams to stay efficient in their development and revenue strategies. But it’s tough, especially in college, because at a time when every dollar matters more than ever, it’s hard to justify spending time and effort on the younger fan, whose lifetime value may add up to quite a bit but can’t help pay today’s bills nearly as much as the marginal older fan with far more disposable money to spend or donate.

Overcoming that challenge is part of the promise of big data and AI, Freet explained. The burden of understanding all these fan bases, devising the pathways and content to reach, capture, and engage them, building journeys that create lifelong value: AI can do a lot of that heavy lifting, all while continuously learning and improving. That’s why it’s such an exciting time.

“Your most valuable fan is still that 64-year-old that cuts you a big check,” said Freet, who worked at five Division I college athletics programs before making his way to WMT. “On the other end of the spectrum, you’ve got a 14-year-old that’s probably never opened an email or sent a properly written email before, at least. And for all these athletic departments, with sport being consumed in a million different ways, the bill is coming due.

“What’s exciting about the era we’re in — about AI, about where data can inform the decision-making — is you can have a path for all of these fans. None of them are more important than the other. The 64-year-old is delivering more revenue right now for a lot of reasons. But the ability to normalize your data and deliver a personalized experience that speaks to a bunch of different demographics, and understand where you’re having success and continue to test against that, is very real and not far off in the future.”

We’ve been talking a lot about collecting data and mapping out fan journeys, but there’s a big elephant in the room — the vast majority of fans are unknown. They show up as likes on social media, views on YouTube, traffic numbers on the website. Retargeting them is a legitimate play, to be sure, but the more direct connections, the golden records, the deeper profiles and fan segments, aren’t happening at the top of the funnel, on platforms where the relationship is tenuous at best.

This is the world WMT Digital straddles. The marriage of data and platform building, with content and experiences as the entry points for comprehensive connections and personalized interactions. Fans aren’t going to spend time, let alone register a profile, on owned-and-operated platforms without a good reason. WMT and its partners build those reasons. That’s how you start to spin that deeper data flywheel. Freet talked through the process, using Clemson’s big numbers to frame the latent value sitting there for schools and teams to realize.

“Clemson is one we’ve talked about today: around 8 million unique visitors on an annual basis, a database of season-ticket holders around 8,000, and a ticketing database, last I counted, of about 800,000. That’s a big delta between all those numbers,” he said. “So if every single day when the [athletic director] gets into his office he can go into a dashboard and see how many new fans they added and how many profiles were updated in the last 24 hours — that is very powerful. The motivation for that is a bit in the strengths of the athletic department; that’s where we’ve built a nimble platform. Is it gamification? Is it loyalty? Is it gated content? Yes. Is it signing in to get access, so you don’t have to sign in to all your other accounts every time you want to access something that’s part of your fandom? Yes. Are any of those the magic bullet? No, because that’s the space we live in — we all live in our own channels and have our own preferences.

“But what we’ve built in our ecosystem funnels everything in, from fan ID into fan intelligence, and is bilateral — communicating with those systems both ways, so we understand the actions worked and we can update the profile in the system. All of that is toward those outcomes we talked about: how do we get more identification, make the experience motivating and seamless for the fan, and get them to come back and continue to share with the team they’re already passionate about?”

Zeilman elaborated on the renewed vigor with which the industry is approaching owned-and-operated platforms. The big numbers on social media are seductive, and social will always post the maximum metrics. But once you understand the value of the flywheel and start minding the most meaningful metrics, the picture gets clearer. And besides, the social-versus-O&O dichotomy isn’t an either/or. It’s about making those fan touch points work together.

“That’s the riddle yet to be solved: how do you get that addiction of social media to translate off the platform back to you on an operating ecosystem? It is going to be about next-generation content strategy — interactive experiences, you understanding the fan, so they get that experience in the O&O environment versus the generalized social-media experience,” Zeilman explained. “That partnership with social media is going to have to evolve on a data-bridge-in, data-bridge-out model that hasn’t been fully solved yet, because the methodology has been ’drive to social,’ there’s so much reach on social. How do you revert that now?

“It’s going to take time, but that’s where we’re trying to work with our partners. It’s about the technology, the data, the content, and the strategy of all of it working together to drive engagement, personalization, and identification, all within the system.”

It’s not groundbreaking to state that data is powerful. That’s been the case for generations, going back to the room-sized mainframes of IBM. It’s just that now, with more data than ever, each new data point is more valuable — if it drives action. It’s moving away from “That’s interesting” and more toward “What should happen next.” That’s the promise of all this AI, engineering, platform development, and relationship building with fans.

And, perhaps counterintuitively, it’s making fan engagement, marketing, and business strategy more human. Organizations truly get to know fans as individuals, not as part of some massive, broad-based cohort; fans are treated to personalized experiences based on their real behaviors and stated preferences. It will all keep progressing, too, because data is now forward-looking, dictating what should happen next to produce the best outcome, and prompting action on every key learning captured along the way.

The future is building for fans, not algorithms. Always seeking to deliver fans what they want, and to keep getting better at every interaction. That’s how you build a fan for life. And the lifelong fan is the most valuable of all.


WATCH OR LISTEN TO THE FULL INTERVIEW WITH ANDY ZEILMAN AND CHRIS FREET

READ THE SNIPPETS

CHECK OUT WMT DIGITAL

Innovative Digital Fan Engagement Strategies in Sports with WMT Digital Leaders

On episode 324 of the Digital and Social Media Sports Podcast, Neil chatted with Andy Zeilman, President of WMT Digital, and Chris Freet, EVP and Chief Strategy Officer of WMT Digital.

What follows are some snippets from the episode. Click Here to listen to the full episode or check it out and subscribe to the podcast via Apple or listen on Spotify or YouTube.

Episode 324: WMT Digital’s Andy Zeilman & Chris Freet on Activating Fan Data and Maximizing O&O in College Sports

Watch or listen to episode 324 of the Digital and Social Media Sports Podcast, in which Neil chatted with Andy Zeilman, President of WMT Digital, and Chris Freet, EVP and Chief Strategy Officer of WMT Digital.

Andy and Chris discuss how WMT has built a technology-and-data-first company inside college sports, and why the real bottleneck for athletic departments isn’t a lack of data but the ability to act on it. They break down the move from fan ID to fan intelligence, the push to reclaim fans (along with their data and dollars) from social media and back into an owned-and-operated ecosystem, and how AI is powering a fan data flywheel that surfaces new segments and behaviors. They also get into fluid fandom and what it means for college loyalty, where pro sports can actually learn from the innovators in college, and their own distinct paths into the industry.


87 minute duration. Listen on AppleSpotify and YouTube

 

The Nature of NASCAR Fandom and What It Reveals About Fan Development Across Sports

Fans don’t root for teams as much as they used to.

For anyone in sports business, this will come as no shock. Don’t get it wrong; there are plenty of avid fans who live for the laundry and shed tears over their teams. But, increasingly, fans, especially younger fans, are fans of individual athletes more than teams. The team is secondary.

While this feels like a relatively new phenomenon for most of the sports world, for NASCAR and the motorsports world as a whole, fandom of individuals over teams has been the norm forever. This is the world Elijah Burke has navigated for years, first with Chip Ganassi Racing, then with Roush Fenway Keselowski Racing, building up RFK into a team that fans came to love, largely because of their content. Fans would always be fans of drivers first and foremost, but Burke understood the importance of building up the team’s platforms. Even if fans weren’t cheering across the board for a given team on weekends at the track, social and content could be the front door for them to like those teams, figuratively and literally, on social media.

“The team brand is still important,” said Burke, who recently joined Dirty Mo Media as its Head of Social Media, following his impressive run at RFK. “It’s important to me because if you can make someone say they’re a fan of the team because of their social media — that is the biggest compliment, to me. You chose to root for our team because you like the admin or you like the content. That’s still important. And I think the brand of the team is still important, but the drivers are mainly who the fans follow for, unless you’re giving something totally different.”

Even if Burke couldn’t get fans to blindly cheer for the RFK team, indifferent to the drivers on its roster, he could make them fans of RFK’s content. And that meant not just going after diehard NASCAR fans; kind of the opposite, instead attracting new and potential fans, who could get exposed to the sport and the team through the feeds. Burke talked about the north star that guided that balanced approach, seeking to engage existing and new fans alike.

“How do I take things that aren’t NASCAR-related and make them NASCAR-related, so people outside the NASCAR bubble may be able to identify or care about it, but also people inside the NASCAR bubble will see that and say, oh, that’s funny, or that’s creative, that’s witty, and that’s associated with the RFK brand,” he explained. “And you kind of have to do it so many times to where the algorithm either feeds people that stuff more because they’re stopping and taking time to look at it, or they just build up a positive connotation with the team.”

Reps from the social platforms and social admins from teams and leagues will note that impressive plays and dramatic moments crush it with engagement and the algorithms. But those highlights largely engage fans, from the avid to the casual. The rise of recommended content, accelerated by the ascent of TikTok five or six years ago now, has allowed sports to break through to new audiences, non-fans or not-yet-fans, in unexpected ways. It’s the oddly fascinating, the novel extraordinary that often goes the most broadly viral. And, for some portion of that audience, it’s an entry point to true fandom of the sport.

Burke told me about their approach, focusing on capturing attention immediately, and one of the videos whose virality is instructive about breakthrough content.

“The hooks where you leave someone needing to watch the rest to understand it; like, we had a video where one of our quality control guys was doing tear-down on one of the cars after the Vegas race a couple years ago, and they found a piece of a wheel off one of the cars — it chipped off the wheel and got stuck in the foam underneath the race car,” Burke said, describing one of RFK’s most viral videos. “And he’s pulling it out, wiggling it out. It was just an iPhone video, and it kind of was like Dr. Pimple Popper for race cars. It’s satisfying in that way. He just pulls it out, and everyone’s like, Oh, that’s from the wheel off Reddick’s car, and he flipped, and it got lodged underneath Chris Buescher’s car.

“He just sends this video, and I’m like, that’s going to do numbers. And it did like 26 million views on Instagram, which is huge for a team that, again, the team doesn’t really have fans — the driver or NASCAR has fans. But for the team to have that was huge.”

Burke has developed an instinct for what works on social. And also an intuition for what will not work. That knowledge can color how a sports team or athlete navigates sponsored content. Sponsored content is part of sports, and NASCAR is no exception; in fact, sponsorship may be more intertwined with NASCAR than any other professional sport. While a lot of sponsorship in NASCAR is driven by logo exposure — just look at any car or driver’s fire suit — that doesn’t mean sponsor integration on social has to suck. But there’s a balance to giving fans what they want and expect alongside delivering the branded messaging the sponsors want. There’s a method and math to the madness, Burke explained.

“You have to use an 80/20 rule,” he said. “Eighty percent is the fun stuff that people actually want to see — like the actual show you’re watching on TV, or in our case, the social stuff in your timeline. The 20% is the stuff you have to do. It’s okay, this sponsor has this objective that may not really excite the fans, but it’s important to the partner…

“One of our partners [was] Trimble. So, how do you find value for [construction software company] Trimble based on their stuff? And you say, these pit stop videos perform really well. It’s not going to tell you what Trimble does, but it has your branding all over it. That could get 8 million views based on what we’ve seen. But this commercial is important for them in telling people what they do, but it’s not going to go viral unless you put paid spend behind it.

“So it’s a balance of, here’s what works for the team, but here’s what helps the partner fulfill their objectives.”

Teams can pretty effectively project the impressions and exposure their sponsors will get each race week. There’s a routine, there’s an expected number of times the car and its logos will get shown on the national broadcasts, but sometimes there’s a crash, figuratively and literally. Social is the variable lever to pull to ensure goals are always reached. A few overperforming posts during the week can leave teams ample leeway. And, sometimes a car and a driver expected to accumulate sponsor impressions over the course of hundreds of laps and hours of TV goes to shit because there’s a crash and the driver’s and car’s day ends early. It was fascinating to hear Burke talk through the formula, in which the metrics targets are never missed.

“Sometimes, the car wrecks out on lap five, and social becomes way more important because there wasn’t much value on TV,” he said. “I would spend every week saying, all right, our race week, the Tuesday before the actual race is when our cadence starts. Here are the paint schemes that are being run this week, and everything through Sunday will focus on those sponsors that race, trying to build up a number of impressions and engagements without just doing it just to inflate it.

“I’d say, alright, we’re going into the race weekend with 750,000 impressions. So I know if, for some reason, we wreck out on lap five, I can still turn in a completed homework assignment in my mind. We still delivered value. Where it’s not like, all right, well, Nielsen [ratings] gave us nothing — social, what do you got? And I’m like, 50,000 impressions. Then it’s, hey, we need to rethink what we’re doing.”

The close integration of sponsors and NASCAR is a feature, not a bug. The emotional attachment fans form to drivers becomes nearly indistinguishable from the brands that it becomes impossible not to associate with the athletes. It’s Jeff Gordon with Pepsi, Kyle Busch and M&M’s, and Tony Stewart and The Home Depot. It’s amplified by drivers routinely thanking their sponsors by name in post-race interviews. Drivers are brand ambassadors for the logos that adorn their gear. That has at times been in conflict with the irascible characters that made the sport unmissable during its heyday and captured generations of fans.

But now, with some exceptions, drivers are (mostly) on their best behavior, wary of upsetting their brand partners or worrying prospective future partners. Burke spoke with me about this evolution; the drivers, well, drive the sport and fans, and they’re the key to fostering even more fans. As long as they’re not too intentionally boring.

“I think you’ve seen a corporatization of a lot of drivers over the years,” said Burke, who grew up a big Tony Stewart fan, and reminisced about the Ride car, the Kodak car, and Home Depot appearances in our interview. “I think we’re getting back to maybe not penalizing for fights and allowing that to happen a little more. It is a big thing, though. I know that there have been calls in the past when you got one brand on one driver fighting and one brand on another driver fighting, and one of them loves it, and one of them is maybe like, ‘That doesn’t match our values and what we stand for.’ Like, ‘I don’t want my logo all over TV.’

“NASCAR fans aren’t like, ‘Yeah, I hate Lowe’s because my driver was fighting.’ But maybe a lot of people who don’t understand racing see that on ESPN or Good Morning America or whatever it is, and they’re like, Oh, that’s crazy. Like, it’s just maybe not positive PR. But some brands, I think especially more now, are willing to get edgier, willing to lean into it.”

NASCAR is healthiest when its drivers are superstars; when drivers cross over into the mainstream, beyond the diehard fans and NASCAR hotbeds. Every major pro team sport ascended on the backs of its superstars — Babe Ruth, Joe Namath, Bobby Orr, Michael Jordan — but fans mostly gravitated to the teams, welcoming new players into their families as long as they adorned the team crest. But NASCAR fans have virtually always been fans of drivers first, and it’s through the drivers that the sport will sustain and grow.

“I think NASCAR just needs to do what it’s known for and not care what anyone else thinks,” said Burke, in pondering what the league needs to do to succeed and grow in the years to come. “Because when NASCAR was about what they’re getting back to, in my opinion, people wanted to watch. And it got to a point where you couldn’t ignore it, and it was so valuable that once it got introduced more to pop culture, you saw it, like Talladega Nights, Cars, and in the Looney Tunes movie [where] Jeff Gordon has a cameo, Jeff Gordon hosting Saturday Night Live. You have all these different pop culture moments that still happen here or there. They’re not as big. You don’t really have drivers going on late-night shows anymore, right?

“You need the drivers to be the stars. And NASCAR’s tried that a lot and tried to incentivize that with the DAP program (Driver Ambassador Program). They’re trying to get the drivers to free up and show more of their personality.”

Burke’s own path to NASCAR fandom, and eventually a career in the sport, is illustrative of how fans get formed in the 21st century. Just enough early exposure as a kid, a favorite driver to root for, and a fandom fueled by social and community.

His path may have been more intentional and linear than most. Not everyone has their mom or dad take them to a race as a kid. But the real challenge sits in the middle of the funnel. An oddly satisfying clip or crazy crash can capture initial attention from prospective new fans. Diehard fans will talk about why their favorite driver got screwed in the last race. What about the fans in between?

How does NASCAR make sure those new fans find a community to be part of, discover a favorite driver and the other fans around him (or her!), and find a path into a sport with a 75-year legacy and a modern fandom alike?

NASCAR has always been driver-first. It just needs the next generation of transcendent superstars. The other sports leagues are figuring out what NASCAR knew all along. It was always about the athlete more than the team. In a sports world full of crests and logos, it’s the humans behind them that fans love.


WATCH AND LISTEN TO THE FULL INTERVIEW WITH ELIJAH BURKE

READ THE SNIPPETS

CHECK OUT DIRTY MO MEDIA

NASCAR Team Social Media Strategy and Keys to Marketing the Sport

On episode 321 of the Digital and Social Media Sports Podcast, Neil chatted with Elijah Burke, Head of Social at Dirty Mo Media, and previously social media management and strategy at Roush Fenway Keselowski Racing (RFK) and Chip Ganassi Racing.

What follows are some snippets from the episode. Click Here to listen to the full episode or check it out and subscribe to the podcast via Apple or listen on Spotify or YouTube.

Episode 322: A Strategy and Biz Analysis & Review of NFL Schedule Release 2026 feat. Sponcon Sports’ Alex Kopilow

Watch or listen to episode 322 of the Digital and Social Media Sports Podcast, in which Neil chatted with Founder of Sponcon Sports and Partnership Marketing and about the recent NFL schedule release, 2026 NFL schedule release, discussing the ins and outs of schedule release, which ones stood out and why, the business considerations around schedule release content, and more.

Be sure to check out the Sponcon Sports newsletter for Alex Kopilow’s full analysis, including data behind top performers and trends!

WATCH OR LISTEN BELOW!
50 minute duration. Also, find the podcast on AppleSpotify and YouTube

 

Episode 321: Elijah Burke on NASCAR Team Social Strategy, High-Performing Content, Activating Partners, Driver Brands, and More

Watch or listen to episode 321 of the Digital and Social Media Sports Podcast, in which Neil chatted with Elijah Burke, Head of Social at Dirty Mo Media, and previously social media management and strategy at Roush Fenway Keselowski Racing (RFK) and Chip Ganassi Racing.

Elijah discusses what makes NASCAR social a unique corner of the sports space, including the driver vs. team brand dynamic, what makes content go viral on a race team account, sponsor activation, fan development in NASCAR, and more.


110 minute duration. Listen on AppleSpotify and YouTube

 

Why the Next Great Media Company Might Be a College Athletics Department

Over the last 5-10 years, the content produced by college athletics programs got good. Like, really good. Hollywood and Netflix good.

It was the blockbuster-like hype videos from Ohio State, the chill-inducing videos from LSU in 2019, the incredibly-produced storytelling from South Carolina, the mini movies from Michigan and BYU, and so much more.

But ask any college athletics veteran about the pioneers in driving the step change in college sports content, and the majority will point to one school: Clemson. Initially led by luminaries like Jonathan Gantt and Jeff Kallin, and a marvelous tree that grew from there, the Tigers showed what can happen when you invest in talent and content. Now, with Clemson Ventures and an ambitious commercialization team sitting alongside all that content talent, Clemson is looking to pioneer the next new era for content in college sports, turning creative departments into production houses, and building robust businesses that go beyond campus borders.

And it’s coming at a time when college athletics programs need revenue more than ever. Kevin Richardson is among the leaders driving this revolution in Clemson’s content business. As Vice President of Content at Clemson Ventures, Richardson is helping to reimagine the value extracted from content, in fan development terms, dollars, and long-term platform growth. Because while ticket sales have a cap on capacity (only so many seats in the venues), there is no ceiling for content and, as you’ll learn in this article, the lifespan of content is far greater than the daily media treadmills would suggest.

Content produced by sports teams, especially college, has for years lived on digital and social platforms. In the feeds, on YouTube channels, and on the school’s websites and mobile apps. But Richardson and his colleagues think bigger. Content is currency, and it has value (and can attract audiences) that media companies covet.

“It’s not just living on our social and digital on YouTube,” said Richardson, who spent years working in marketing and content at Louisiana Tech, Rice, and Texas, before making his way to Clemson. “We did deals with Gray Media, so now it’s on Fox. We’ve done deals with ESPN and ABC, so now it’s on ACC Network and ESPNU…We have some streaming options where we’re placing original content that is all in-house made onto streamers to allow other people to see our content and go, Oh, whoa, I kind of like what Clemson’s doing. And it doesn’t necessarily have to be about [the games]. It’s all about lifestyle off the court and all this other cool stuff.”

Distribution strategy is just one way that Clemson Ventures is thinking like a media company. Think about how such businesses operate today — they showcase their programming plans to prospective sponsors and advertisers, provide projected performances, and secure sales often before the full slate is even produced. But the coolest part is that sports organizations are not legacy media companies; they aren’t retrofitting production and packaging plans to meet the new consumption patterns of the day. They’ve thought in multi-modal and cross-platform terms since day one.

Richardson described the overall approach, presenting the formats and figures to potential distribution and corporate partners, and equipping Clemson Ventures’ sales team to go into the marketplace fully armed.

“There can be the spec-up, but then you can also build similar to what Hulu, Disney, Apple do — you create an upfront and say, hey, streamers or external partners or even our sales team and our content team, here’s what the next year and a half roadmap of content looks like,” he said. “Here’s snackable content, here’s features, here’s docu-series, here’s podcasts. Here’s where everything’s going to go. Here are our impressions and our CPMs and KPIs based on what people need. You can build that out, and everybody’s aligned from externally to internally on what we’re building, when it’s going out, and why it’s going out, from data-informed decisions.”

The data component is essential. And it’s another area where programs like Clemson have a leg up, driven by the natural way of doing business, over traditional media companies. While the old-school networks rely on pilots and test audiences, and the new-age streamers like Netflix and Prime Video have big data that can identify genre and viewership patterns, Clemson has an always-on testing platform — its daily output of content to its social and owned/operated platforms. Their pilot could be a TikTok post or Reel, or even an overperforming podcast or feature story. That’s how the less-followed sports can break through, too; Clemson has 19 sports and, within each of them could be lying a story with enough interest.

Such performance data mitigates the risk before a bigger investment in production and sales. That enables Clemson to bring big ideas to life with a degree of certainty that they’ll hit and be worthy of wider distribution and partner backing.

“If you believe this content is so good, go test it,” said Richardson, as we discussed the built-if-sold or built-to-sell dichotomy in content production and investment. “Go put it on your YouTube. See if somebody will take it. Chop it up for social. So, the debate of built-if-sold is tough because a lot of consumers or media buyers want to know what the impressions and CPMs are. Oftentimes — and I’m thinking of how we first started — if you don’t have that footing to stand on of, well, this is how many impressions this got and CPMs is where it can go, and you’re just building to build, just to see — you’re going to be doing a lot of pilots and spec episodes, especially us (with internal) MMR, we’re trying to figure that out.”

Something happens when you start thinking less like a sports organization and more like a media company that shares a brand with a sports team or program. For years, the spectrum of content looked like highlights, memes, Hard Knocks-style all-access, and interviews. The rise of TikTok and short-form unlocked a new kind of creative thinking, widening the spectrum of sports content. The schedule release video as a creative showcase and YouTube’s broader rise, especially on the living-room TV, have played roles, too. But the majority of that outside-the-box thinking still lives inside the feeds, in posts just a few minutes long.

Yet the bigger picture means thinking beyond the feeds, producing content more at home on Netflix or ‘television’. That means supplementing the traditional sports genre content with the other genres prevailing that are produced by other professional media companies. The total addressable audience goes beyond sports fans and beyond Clemson fans.

“I have this grand idea of like, when people see our content in the future, I want them to go, Clemson made that? Oh, wow,” explained Richardson. “It’s not just wins and losses. It’s what you see in culture and media today…I don’t want people to see our content and go, Oh, Clemson football, great. Oh, Clemson basketball, great. No, I want it to be non-endemic. You don’t have to be affiliated with our teams at all. But we’re making great content that pulls you in. And that could be like the shows I just mentioned — MTV Cribs style show, a cooking show, a lifestyle show…

Richardson added: “How do we get the non-Clemson fan who doesn’t care about wins and losses, who doesn’t care about if we won a championship or not, but they care about something else? They care about — they have a new kid, they care about family-friendly television. How can we create something that’s built for children to learn about Clemson stories that’s family-approved, that can be on our Clemson Plus app that people watch?”

Social platforms remain an important distribution channel. But it’s just that they’re one of many places content can go. It’s not either/or, it’s AND, with licensing windows and packaging the variables that dictate the flow of content. Shows in ‘traditional’ media often premiere one place, get syndicated in another, can be found on Hulu until Hulu’s license expires, can get consumed in clips on TikTok, and may eventually find a resting place on the original producer’s app or library, and maybe even YouTube.

If the ‘mainstream’ production houses can operate like this, why can’t sports organizations, and their content operations? Richardson and Clemson Ventures, he explained, think in content ‘lifecycles,’ maximizing the reach and revenue of their productions.

“For example, if we’re doing a show — which we’ve done multiple now, I think we’ve got 300 hours of original content in the last year and a half, two years — if we’re doing a show, I’m not doing a show just to put it on social,” said Richardson. “Like, I’m doing a show, and ESPN2 is going to get first run, then it’s going to go to ESPNU, then it’s going to go to ACC Network, then it’s going to go to Gray Media and Fox, then it’s going to go to Clemson Plus, then it’s going to go to YouTube, then it’s going to get chopped up for social clips.

“And all of a sudden — and I’m not saying all at the same time or even a day apart — that’s seasons of a cycle, that could fill a whole year if you plan it right. And it’s non-endemic — it doesn’t matter about wins and losses. You can plan for that out of one piece of content. And guess what, you can sell against it every single time.”

Value gets maximized and extracted at every stop in the content lifecycle, and, in the end, has a lifetime value as it adds incrementally to the ever-growing Clemson content library, residing forever in Clemson Plus. This is also where the diversity of content compounds. Not every title on Netflix is destined to reach millions, but every show could be someone’s, some loyal audience’s, favorite show. That overall appeal keeps the value proposition for Clemson Plus increasing over time, and, while Richardson doesn’t presume to envision Clemson Plus rivaling the streaming behemoths, he doesn’t shy away from the long-term value for the premium platform, within Clemson’s primary audience and beyond.

“Everything we build will come back to our library,” he said. “We own it. We will maintain ownership. Even if it’s ‘loaned out’ or exclusive rights for a year, it will come back to us, meaning our OTT library will continue to expand because we will continue to dive in on that.

“Can Clemson Plus live by itself as a massive revenue driver? I don’t know. Maybe not, maybe so. But it took Netflix 15 years to get there. It’s still taking Disney years to get there. And this is niched down — this is Clemson, this is our OTT platform. Luckily, one thing with that is, every IPTAY member (‘I Pay Ten a Year,’ Clemson’s donation membership platform) we have has access to Clemson Plus, and it’s also accessible to any fan for five bucks a month, and you get access. Cool. But we are thinking of how do I get this content? And this is why we build 22 minute shows and 48 minute shows…”

Content used to be mostly a cost center for college athletics. It was marketing to drive the primary revenue drivers and priorities, whether ticket sales, tune-in (radio and TV), merchandise, donations, and recruiting. The ability for MMRs and in-house sponsorship teams to monetize content, along with revenue from social platforms directly, has only increased as content consumption and the number of options and platforms for fans has grown to infinite swipes and scrolls. And that’s great. But the content engine is just starting to rev up; the flywheel isn’t just forming, it’s expanding in more directions. That’s the bigger vision here for Richardson, Clemson Ventures, and others who will follow their lead.

“From a content perspective, four, five, six years ago and a little bit still today — a lot of it was fan affinity, ticket sales, merchandise,” said Richardson, who has spent over a decade working in college athletics. “Now, I believe content, especially in this space, it’s all about ownable IP, and you’re building media properties to where it’s not just like a secondary piece…

“Content’s infinite. You can have an idea today and I can make it tomorrow. We go pitch it Friday. Seats are limited, tickets are limited, merch is limited based on quantity. Content is interesting. And I think more and more — not just companies, more college athletic entities that are thinking like media companies and building production houses — will get further along pretty quickly, because that’s just where we’re headed in that content space…

“Content is being looked at now as ownable IP. And it’s super interesting when schools can do it at scale.”

That’s the whole shift. Content used to be marketing. It drove engagement, got posted and clipped a few times, then disappeared into the YouTube and player archives. Now it’s an asset, built with purpose and a plan to capture value through distribution and revenue generation, before being licensed or bundled into a library with its own market value.

A few years from now, a woman in Sacramento with no Clemson ties scrolls past a Cade Klubnik House Call episode on Prime Video. She watches it. She finds a Clemson Cribs, where she tours the current QB’s dorm, before getting sucked into a short showing the star gymnast’s daily workout. Then a Clemson cooking show. She didn’t buy a ticket. She didn’t grow up a Tiger. She just watched something good, and the library kept feeding her one show at a time.

Content may have a short half-life in the feed. In the marketplace and in the library, it compounds.

Clemson set the pace once before, when content in college athletics went from homemade to Hollywood, from SIDs to studios. They look poised to set it again, this time turning the creative department into a production house and the library into a permanent revenue engine.

Content is the only lever in college sports without a ceiling. Colleges have invested in high-quality content production for years. Now it’s time to invest in the business around it.


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