Sports Job Advice: Digital and Social Media in Sports

Everyone wants to work in sports. If you’re reading this, there is a very good chance to do [or want to] work in sports, especially in the burgeoning areas of digital and social media. Since the DSMSports Podcast is all about learning from the best of the best working in digital and social media in sports, we’ll periodically recap their advice. So, after speaking with San Francisco Giants Director of Social Media Bryan Srabian and University of Miami Hurricanes Assistant Athletic Director for Communications Chris Yandle, here is some quick, but helpful advice for those seeking dream jobs in digital and social media in sports.

Srabian’s path has led him to the Giants, elsewhere, and back, and, along the way, he has been a big part of sports embracing and utilizing digital and social media. Not only does Srabian emphasize how digital and social media professionals, by virtue of their work and interests, are able to connect with, and learn from, people in the industry like never before.

Takeaway: Use social media to the fullest extent! Meet people, ask questions, ask for advice, give informed opinions, share ideas, commend and critique ideas, show interest, and be social!

Another point emphasized by Srabian is that everyone recognizes the changing landscape in sports, so the time is ripe for sharp, talented individuals to find a way in.

“We’re getting to a point where digital and social will continue to grow,” said Srabian. “More teams will start moving in a digital way.

“My advice is to [build your skills]: learn how to utilize data, use Photoshop to create digital graphics, understand the landscape out there, and create solutions to the issues we have. Don’t necessarily tell us what we’re doing wrong, but tell us where we could be doing better, learning from other teams.

“We’re looking for bright people…There are no real social media professionals and experts out there, but there are clever and skilled people and we’re finding new ways to utilize those talents.”

Takeaway: Don’t sit back and wait to get lucky, build up your skill set and have an understanding of what others in the industry are doing! Read blogs, follow sports marketers, track trends, follow and analyze what other teams are doing, listen to podcasts [like the DSMSports podcast!], and network all day, every day! Before you even land a job interview, you should have a deep understanding of where the marketplace is, where there are some gaps [and how your skills can fill them], bring ideas you have to help the employer immediately, and learn something new every day.

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Yandle, a veteran of the college athletics world, has another instructive tale with some good advice to offer. His path in college athletics communications [surprise, surprise] began as a college student! Just about every university, especially division one, has athletics and likely a sports department that is eager to have enthusiastic students work for them and bring ideas. Yandle, like myself, got involved from day one and became deeply involved with his alma mater’s athletics, learning about the industry, bringing new ideas, and networking in the industry. The rest, as they say, is history. Yandle also emphasized that, even though he has a bigger desk and fancier title now, he is never beneath any task.

“Dont be above the job,” Yandle declared. “Learn to do everything, no matter what position. We all have the same common goal and that is  the school we represent.” Yandle recounted how he performs [and knows how to perform] not just his job, but even the most menial tasks related to his work. There is a lot of high-level work in sports these days, but also a lot of “grunt” work; the people who are best at their job know how to do it all and how it all works for the team.

Yandle appreciates the enthusiasm of the young up-and-comer with big eyes to be an Athletic Director or head honcho, but you don’t get an office filled with rich mahogany on your first day. Yandle emphasized that he proudly embraces his opportunity to mentor and teach, but it has to work both ways, with a receptive, eager individual on the other end.

“Let me help [teach] you how to get there [to a leadership role]. My goal is to make you better and marketable for your next job,” said Yandle. “We want to prepare talent.”

Takeaway: Learn anything and everything related to the job and organization. Especially in digital and social media, which is often integrated with every single department, having an understanding of everyone’s role, every department’s contribution, and how and why it all works to help the school [or team or organization], is absolutely essential.

Yandle also dropped a great line worth repeating to yourself every morning: “Every day is a job interview.” He elaborated, citing the importance to always “put your best foot forward, build your personal brand, and realize every day is a job interview because you never know who is watching.”

Takeaway: Yandle said this approach is taken not just with his coworkers and those he mentors, but the student athletes he works with, as well. He recounted how much of his success came as a result of someone noticing him without Yandle even being aware. Many people in the sports business world would likely echo this experience. Digital and social media, especially in sports, is much more than a 9-to-5 job and every minute represents an opportunity to show and prove your value and your potential.

Look out for more with Yandle in episode 2 of the DSMSports Podcast (out Tuesday, September 3) and learn more from Srabian by listening to episode 1 of the podcast.

Any questions, suggestions, or have anything to add? Comment away!

Posted by Neil Horowitz

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Brief Thoughts on Premiere of Fox Sports 1’s “Crowd Goes Wild”

Fox Sports 1’s big original programming answer to ESPN’s popular, long running 5-6pm EST shows Around The Horn and Pardon The Interruption, was going to be the fun, innovative Crowd Goes Wild, hosted by Regis Philbin and company. After viewing much of the series premiere, I have just a few thoughts on where it is falling short and is really lacks much redeeming value at all.

First, the pace is quite slow in terms of content and discussion and there is little to no interplay or chemistry between the panelists. The lack of content and coherent discussion does not help, nor was the long segment spent on a horse named Regis and a carriage horse race.

Crowd Goes Wild

For a show that is all about “the crowd,” there are no visual shots of said crowd, little crowd noise, and very little crowd participation, digital or live (outside of a useless live poll on Regis the Horse). Crowd Goes Wild showcases no tweets from fans or celebrities or hosts related to the show and, while it touts all the ways to follow the show on social media, there is little content being posted and zero interaction. The fact that FS1’s website has nothing related to the show front-and-center (in the fourth box of their rotating header on the home page) does not help the interested fan wanting to see more about the show. (Of course, no website to learn more about the show being shown on the screen does not help, either). Incorporating contests for tune-in, content from athletes and celebs, social posts from fans watching the show, and a call-to-action for fans watching the show, even if it is just a hash tag or a URL directing to a social hub or mobile application. Their low volume and quality of use of Vine, Instagram, and even Twitter/Facebook shows the lack of proper strategic planning. Every campaign needs a social media and digital plan and every digital/social presence should be used, used for a reason, and measured.

There is little sports content; though, I did like some of their more off-the-cuff sports stories discovered on the web. What they failed to do was give fans a way to share these share-able stories. Why not post links via social media or at a hub or direct fans to visit a website or social site to locate the content via FS1 and share it with friends?

A last quick note is a failure, in my opinion, to have a share-worthy Grand Opening, with exciting guests, cameos, surprise appearances, etc. that would create a true buzz. Bring out a pop culture star, a sports legend, both, and more and create conversation right away and the need to not miss out in the future. Day one should NOT be business as usual. Instead, their only “guest” was former boxing great and Golden Boy Promotions head Oscar De La Hoya…there to promote fights being aired on Fox Sports 1. Rather than try to give a good impression to curious first-time viewers and potential fans, Fox Sports 1 followed up their self-aggrandizing Regis horse story with an appearance from De La Hoya to plug programming coming on the network later that night.

Overall, I watched Crowd Goes Wild with great interest and a passing thought it could be a different, thought-provoking alternative to ESPN’s programming. So far, Crowd Goes Wild is a failure on all fronts, in my opinion.

What are your thoughts on its strengths and weaknesses? What were you expecting?

 

Posted by Neil Horowitz

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No Biz Like Sports Biz, Final Part and Epilogue

Learn From Within

Working in social media, it becomes increasingly evident that every department crosses paths with social because everything the organizations endeavors to do is inherently social. At the end of the day, all departments are striving to achieve the same goals for the team/organization – create value from fans, through ticket sales, merchandise sales, sponsorship deals, etc. Not only are the best ideas collaborative (and indeed, need to be), but there are so many touch points with the main actors – the fans, and everyone can learn to be better in their fan interactions by learning from each other.
Every employee that walks through the doors of that arena has a role in the value proposition and extraction for fans. Ticket sales reps making pitches and closing deals, service reps keeping account holders happy and renewing, box office reps answering question and fielding customer complaints and pressure points, sponsor salesmen wheeling and dealing and understanding brand and how the team is portrayed to fans and potential sponsors, community relations reps doing this through events and outreach and engaging with fans on a deep level and promoting a team’s message, public relations working to reach as many fans out there as possible through the various forms of media, the concession workers hearing a complaint or complement from a fan about the food selection or price; the list can clearly go on ad infinitum!

Fans communicate with the organization in so many ways and, whether through a dedicated CRM (and this is not panacea because not EVERY piece of info can be quantified and recorded) or through frequent communication and meetings internally or an internal wiki/social network (like Yammer), these correspondences must be occurring so everyone can have as full a picture as possible of the fan, their values, their pressure points, their wants/needs, etc. If a ticket rep has a phone call, a social media rep has a Twitter exchange or observation, a PR rep hears from media or reads an article, or any of the other scenarios inspired by all the ways with which fans convey their values and needs and complements and complaints to the team/organization, everyone in the organization needs to be on the same page! As the individual becomes more vocal and important, it is incredibly important that this type of learning from within is occurring. The most valuable way to learn more about the team’s fans is to ask questions of each other, first! Every employee in the organization, from the CEO to the receptionist, has valuable information that can help optimize campaigns, work flows and, ultimately, the team’s bottom line. When the machine works together, it is a beautiful thing.
Sports Business Office
Epilogue

Sports and social media have been a perfect marriage from the beginning and that inherent relationship has been the main factor behind why sports has often led the way in the evolution of the greater social media field as a whole. The fan to team connection is stronger than ever and introduces a plethora of opportunities to: identify and mobilize (and learn about) one’s fans, help shape and mold the portrayal of the team and exhort/.empower its fans to promote it; to join in on the conversation to find what fans value, participate in the conversation and insert a potentially lucrative offer or message within the context of a conversation about the team, player, sport.
Beyond the reams of information and opportunity to learn and to monetize that social media presents for a pro sports team/organization, in the end, social media allows teams to provide fans with the stories they want to tell. Individuals are constantly on the lookout for stories to tell – from the sandwich they ate for lunch, the movie they went to see, the new hairdo they have, every opinion they have on a major/minor event and every minute detail of their lives that has become an annoying, but customary, part of sharing on social networks. Every interaction with a sports team, especially (of course) attending games, is an opportunity to give a fan a memorable experience, a story to tell the rest of their lives that will pass along your brand/team to their friends and family and inspire the positive pathos that will reinforce the personal connection and investment to the team for which we should all be striving. It does not need to be the time they saw a game-winning home run or buzzer-beating goal; winning a contest, getting re-tweeted,  meeting the mascot, having a positive experience with a ticket rep; these are just a few examples of when fans can acquire positive stories and memories to tell. The other consideration is to exhort and empower fans to share these stories! Any little way a fan’s memory can be jogged of an experience [photo, magnet, t-shirt, whatever, pin on pinterest, etc.], a reminder of their story, a conversation starter with friends & family – the more your team is ingrained as part of one’s identity, the higher concentration of super fans / fangelists among your base, the better, of course.
We are in the middle of a new and exciting age. It is both daunting and exciting for an organization to adapt, but every day should be about the following –

1) Learn something about [or from] your fans every day: by listening, tracking keywords, ASKING questions, taking polls, talking to others in your organization, etc.
2) Create a story, one fan at a time, every day, every game.
3) Find something another team has done that you like and re-purpose or adopt to use with your team

Keep learning, keep tracking, keep evolving and, most of all, keep creating deeper relationships and lifelong stories with fans every day and you’ll find success in the incredible, fulfilling world of social media and sports. I know I did.

Clich here to see more of the No Biz Like Sports Biz series of posts

 

Posted by Neil Horowitz

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